Client Terms

Last updated: 10 June 2026

These are the everyday terms for cleaning provided by Worry-Free Cleaning (“we”, “us”). They’re written to be read. When you book, we’ll send you the full terms for your specific service, and paying your deposit or replying to confirm means you’re happy with them. Nothing here removes your legal rights as a consumer.

Questions about anything below? Email hello@worryfreecleaning.co.uk.

Kitchen and shower deep cleans

For a one-off deep clean of a kitchen or shower:

We quote from the photos you send and what you’d like done. The scope we quote is what’s included. Anything beyond it is agreed and priced first.
The price is a band, confirmed on arrival before we start. If the room turns out to be very different from the photos, we may need to re-quote before beginning.
Results on a deep clean depend on the starting condition. We’ll always do our best, but some ingrained stains, limescale, or long-term wear can’t be fully reversed by cleaning.
A deposit secures your date, with the balance due on completion. We carry out every clean with reasonable care and skill.

Monthly maintenance cleans

For ongoing upkeep of a room we’ve already deep cleaned:

A Monthly Maintenance Clean keeps the same room fresh after its deep clean. It’s lighter upkeep, not another deep clean, and it’s only offered once the first deep clean is done.
Each visit follows the checklist we agree at the start. Extras like a second room or additional tiled areas can be added for a small fee. Just ask first.
Maintenance cleans are paid by Direct Debit, charged per clean completed. There’s no long tie-in: skip a month and you skip the charge. The notice period is confirmed before your first maintenance clean.

Workplace & office cleans

For offices and commercial spaces:

We only clean after hours, in the evening once your team has gone home, so the space is reset before you open.
Workplace cleaning runs on a written service agreement with an agreed schedule and a fixed monthly fee. The first month is paid in advance, then we invoice monthly with payment due within 30 days by bank transfer.
You’ll get the full agreement and a cleaning specification to sign before we start: that signature, rather than a reply, is how commercial bookings are confirmed.
Notice periods and service levels are set out in that agreement.

Cancellation, rescheduling & lockouts

We hold a slot and travel time for every booking, so a missed visit can’t always be refilled. We keep this simple and fair:

Monthly maintenance visits: cancel or move free with at least 24 hours’ notice. With less notice, a charge may apply. We confirm this before your first maintenance clean.
Kitchen and shower deep cleans: these book bigger slots, so they need 48 hours’ notice to change free of charge.
Lockout (we arrive at the agreed time but can’t get in): treated as a late cancellation.
If we ever need to cancel (illness, weather, a vehicle issue), you’re never charged, and we’ll offer you the earliest alternative slot.
New clients have a 14-day cancellation right under the Consumer Contracts Regulations 2013. If you ask us to start within those 14 days, you only pay for any cleaning actually done.

Keys & access

Trust is the heart of what we do. We’re often in your home when you’re not.

You choose how we get in: you’re present, a key safe code, or a key we hold.
Keys we hold are stored securely and labelled by code only (never with your name or address) so a lost key can’t be linked to your property.
Access codes are shared only with the cleaner assigned to your visit, and we keep a simple key log.
If we ever lose a key, we’ll tell you straight away and agree the next steps with you.
When your service ends, we return any keys we hold.

Pets, children & safe working

We love that homes have pets and families in them. This just keeps everyone safe on the day.

Please keep pets secured in a safe area or separate room while we clean, and keep young children out of the rooms we’re actively cleaning. Wet floors, cables, and cleaning products are hazards.
You stay responsible for your pet’s wellbeing and behaviour. We don’t walk, feed, or handle pets, and for health reasons we don’t clean up animal waste.
If a pet is unsettled or it isn’t safe to work, we may pause or stop the visit. We’d always rather you tell us about a nervous or protective animal in advance.
Please tell us beforehand about anything that affects safe working (slippery or damaged floors, faulty wiring, damp, infestations). Our cleaners may pause a visit if conditions are genuinely unsafe.

Your statutory rights. We carry out every service with reasonable care and skill, as required by the Consumer Rights Act 2015, and nothing in these terms reduces your legal rights. If something does not look right, tell us as soon as you can and we’ll review it with you. For how we handle your personal data, see our Privacy Policy.